Our mission is to provide clear, open, and honest communication to our school partners.

Nelnet Education Loan Servicing is a default management partner for schools, offering online tools and resources to ensure that the information you need is readily available. We are committed to providing excellent customer service to our school customers, and we strive to be an excellent servicing resource by providing schools with clear, consistent communication and accessibility.

But more than that, we want to be your partner in the business. Someone you can look to for help and advice when you need it most. We're dedicated to meeting all of your needs, so please, if there's anything that you can’t find here, just give us a call.

Because understanding the ins and outs of loan servicing isn't always easy. But we like to help.

• West
• Rocky Mountain
• Midwest
• Southwest
• Southeast
• Northeast

If you are a school financial aid administrator we have a new online reporting tool called Nsight that will let you access info for both lender-owned and Department of Education-owned loans serviced by Nelnet.

Sign up for NSight

Please complete a form for each user in your office.

 

Servicer Contact Information

Direct Loan Servicing Center

NSLDS Servicer Code: 00100
NSLDS Name: Direct Loan Servicing Center
Borrower Phone: 1.800.848.0979
Web: www.dl.ed.gov
School Phone: 1.888.877.7658
Web: www.dl.ed.gov/schools

Student Loan Servicing Center (ACS)

NSLDS Servicer Code: 700577
NSLDS Name: Dept of ED/ACS
Borrower Phone: 1.800.508.1378
Web: www.ed-servicing.com
School Phone: 1.866.938.4750
Web: www.ed-servicing.com

FedLoan Servicing (PHEAA)

NSLDS Servicer Code: 700579
NSLDS Name: Dept of ED/FedLoan Servicing (PHEAA)
Borrower Phone: 1.800.699.2908
Web: www.myfedloan.org
School Phone: 1.800.655.3813
Web: www.myfedloan.org

Great Lakes Educational Loan Services

NSLDS Servicer Code: 700581
NSLDS Name: Dept of ED/Great Lakes
Borrower Phone: 1.800.236.4300
Web: www.mygreatlakes.org
School Phone: 1.888.686.6919
Web: www.mygreatlakes.org

Nelnet

NSLDS Servicer Code: 700580
NSLDS Name: Dept of ED/Nelnet
Borrower Phone: 1.888.486.4722
Web: www.nelnet.com
School Phone: 1.866.463.5638

Sallie Mae

NSLDS Servicer Code: 700578
NSLDS Name: Dept of ED/Sallie Mae
Borrower Phone: 1.800.722.1300
Web: www.salliemae.com
School Phone: 1.888.272.4665
Web: www.opennet.salliemae.com

 

SEPTEMBER

*(All times noted are Eastern)

Please click a link below to register for one of our upcoming training webinars.  

Using NSLDS 

This session is an introduction to NSLDS. We will discuss access, security, enhancements, how the new loan servicers are reflected and what to expect in the future. We'll also look at how the FSA Exit Counseling site is linked to NSLDS and what benefits that provides for both the school and the borrower.

Offered September 15th and September 29th

• Date: Wednesday, September 15, 2010
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  
  
• Date: Wednesday, September 15, 2010
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  
  
• Date: Wednesday, September 29, 2010
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  
  
• Date: Wednesday, September 29, 2010
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)

Using Nsight – Nelnet's Loan Status Reporting Tool

This session will give you information about how to use Nsight, Nelnet's loan reporting tool. Whether you have requested a password or not, you'll find this session helpful in understanding the kind of information you can access. You will also learn how to setup automated reports and we'll go over some frequently asked questions from users already engaged.

Offered September 22nd

• Date: Wednesday, September 22, 2010
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  
  
• Date: Wednesday, September 22, 2010
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)

For a list of more upcoming training sessions contact us.

Our mission is to provide clear, open, and honest communication to our school partners.

Nelnet Education Loan Servicing is a default management partner for schools, offering online tools and resources to ensure that the information you need is readily available. We are committed to providing excellent customer service to our school customers and we strive to be an excellent servicing resource by acting as an informational resource for schools through clear, consistent communication and accessibility.

But more than that, we want to be your partner in the business. Someone you can look to for help and advice when you need it most. We're dedicated to meeting all of your needs, so please, if there's anything that you can’t find here, just give us a call.

Because understanding the ins and outs of loan servicing isn't always easy. But we like to help.

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