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Job Interview Guidelines and Standards

Getting an interview is an important first step for graduates. Help your students get an edge over the competition by sharing our top ten interview dos and don’ts. Download PDF

School Service Center IVR Overview

When you call into the SSC with or without a borrower on the line, our Interactive Voice Response (IVR) system will help offer you the solutions you need. The system is very user-friendly, but we wanted to provide an IVR system overview to make the process as easy as possible. That way, you can spend less time on the phone and more time helping your students. Download PDF

Email Encryption Guide

Your online security is important to us, so we’re doing everything we can to protect your information. To learn how to read encrypted emails from Nelnet, follow the instructions laid out in our Cisco Encryption Guide. Download PDF

Resume Guidelines and Standards

A resume is the first contact your graduates will have with a potential employer. Help your students find out what a resume should and should not be with our concise resume overview. Download PDF

Nelnet Associate Interviews

We’ve taken some time to sit down and discuss our business, and why we care so much about our customer relationships. Watch some brief interviews with our associates here.
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Services We Offer

By offering services like 24/7 availability, webinars, and mobile apps, we’re doing our best to communicate with borrowers in ways that work for them. This short video offers an overview of the many resources available.
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