Training

Along with the Default Prevention section of our websites, we have launched a weekly default prevention webinar series to help your school build successful students and lower your Cohort Default Rate. These webinars, which are held each Tuesday at 2:00 p.m. (Eastern), will help your school identify the pitfalls that lead to default, build strategies to prevent default, and help your students stay on track.

On Wednesdays, the Partner Solutions team offers FREE financial aid officer training. The sessions, which occur at 11 a.m. and 2 p.m. (Eastern), discuss topics such as customer service, reporting, new regulations, and more.

If you can’t attend a webinar in real time, don”t worry; the recorded versions are added to our library of resources every week!

Click on one of the session numbers below and register; we will take it from there!

A Financial Aid Office Toolkit

This session covers a variety of options for aid officers to assist their students. Communication strategies to target getting various messages to the right audience are discussed as well. We will look at financial tools, job placement, interview techniques, and more.  Mobile technology options for student success will also be included.

Date: Wednesday, April 23, 2014
Time: 11:00 a.m., Eastern Daylight Time (New York, GMT-04:00)
Session Number: Register now

Date: Wednesday, April 23, 2014
Time: 2:00 p.m., Eastern Daylight Time (New York, GMT-04:00)
Session Number: Register now

Default Prevention Series: Uncorrected Data Adjustments and other Default Rate Challenges

This session takes a look at challenges /appeals that can be made to a school’s official cohort.  The eCDR Appeals application process the UDA appeal is covered in depth.   Timelines, benefits, players involved and required documentation will be discussed.

Date: Tuesday, April 29, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Direct Loan Reconciliation

This webinar is designed to take you through the monthly Direct Loan reconciliation and year-end closeout processes. We will look at various reports, tools, and resources available to assist you in reconciling Direct Loans.

Date: Wednesday, April 30, 2014
Time: 11:00 a.m., Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, April 30, 2014
Time: 2:00 p.m., Eastern Daylight Time (New York, GMT-04:00)
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Default Prevention Series: Borrower and School Support

Did you know there are tools and support guides designed especially for you and your students? With our communication strategies, social media outlets, borrower reporting, and account management, along with default prevention resources and repayment calculators, schools don’t have to reinvent the wheel! Register for this session to discover all the options available to you and your students.

Date: Tuesday, May 6, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Income-Driven Repayment Plans

There are several repayment options available to student borrowers. However, unlike other options, income-driven repayment plans necessitate more understanding of specific requirements and other constraints. This session will delve into IBR, ICR, and the new Pay as You Earn repayment plan–who can qualify, how to qualify, etc. – and provide you with the knowledge necessary to assist your students.

Date: Wednesday, May 7, 2014
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, May 7, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Register now

Default Prevention Series: Real-Time Reporting Made Easy

Would you like real-time reporting options for your borrowers? Maybe you would like the ability to see a student loan account statement for one-on-one counseling? Perhaps you want to identify your early and late stage borrower delinquencies for improved default management? All of these activities and many others are available through the Nsight Plus reporting tool. Join us to see the capabilities of this free reporting tool and find out how you can use it on your campus!

Date: Tuesday, May 20, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Top Ten Compliance Issues Based On Audit and Program Reviews

FSA has compiled the top ten issues that result from both audit and program reviews. This session takes a look at these findings and provides examples and measures to ensure they are not an issue on your campus.

Date: Wednesday, May 21, 2014
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, May 21, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Default Prevention Series: Financial Literacy – Teaching Your Borrowers to Live Life Smart

Does the idea of financial literacy compiled in an easy to use reference guide appeal to you? Join this session and see how you and your borrowers can benefit from this concept. Attendees will learn what’s covered and receive this guide for use in your campus financial literacy efforts.

Date: Tuesday, June 3, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Eligibility – Citizenship and Selective Service

New aid officers to seasoned professionals may find this review of Citizenship and Selective Service helpful. In this session, we will review the eligible citizenship statuses as well as procedures to employ if the citizenship or select service match is flagged on an aid applicant’s ISIR.

Date: Wednesday, June 4, 2014
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, June 4, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Default Prevention Series: Exceptional Customer Service

All of us know what good service is. We know what it takes to make customers happy. But oftentimes, something happens when we go to work, and then customer service becomes a JOB instead of a common sense activity. This session takes a look at eight essential tips and best practices that will help take your office from good customer service to exceptional customer service. Whether you are interacting with a student, parent, or executive management, these tips can make you comfortable and capable of providing an exceptional customer service experience.

Date: Tuesday, June 10, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Consumer Information & Disclosures

FSA-eligible schools are required by law and regulation to provide certain information about a wide variety of topics to current and prospective students. This session will provide an overview of the consumer information and disclosure requirements and point out what is “new” and “due,” as well as some resources and tools that schools may use to evaluate their school’s compliance with these rules.

Date: Wednesday, June 11, 2014
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, June 11, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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Default Prevention Series: Leadership – Are you an effective leader?

Are you a leader? Leadership doesn’t necessarily mean standing on a stage conducting a meeting or giving a presentation. This session will give you a better understanding of different leadership paths and opportunities to grow your leadership skills. We will discuss the difference between management and leadership and help you identify ways to be an effective leader.

Date: Tuesday, June 24, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
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The Importance of Financial Literacy

Designed to provide you information on financial literacy efforts you can support in your office, this session is a “how-to” for this important topic. The advent of the 3-year Cohort Default Rate and challenging economic times makes financial literacy programs a must for all financial aid offices. Learn tips and access tools you can use to promote financial wellness with your students.

Date: Wednesday, June 25, 2014
Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
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Date: Wednesday, June 25, 2014
Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Register now

 

For a list of more upcoming training sessions, contact us.