Training

In our ongoing effort to help your school increase student success, we have created a new service-oriented training series. This series, occurring every Tuesday at 2 p.m. (Eastern), explains how you can work with servicers to better assist students and how we can help improve your day-to-day activities in the office.

On Wednesdays, the Partner Solutions team offers additional financial aid officer training. The sessions, which occur at 11 a.m. and 2 p.m. (Eastern), discuss topics such as customer service, reporting, new regulations, and more.

If you can’t attend a webinar in real time, don’t worry; the recorded versions are added to our library of resources every week!

Click on one of the session times below to register; we will take it from there!

Date Description Click Time to Register
Tuesday
September 16, 2014
Borrower Intervention Points within the Life Cycle of the Loan There are several intervention points you can maximize throughout the life cycle of the loan. We will focus on in school, in grace and in repayment and look at specific actions that can be taken during these periods. We will also look at why these intervention points make sense and the outcomes you can set for these time frames as well as specific target groups.
Wednesday
September 17, 2014
Total and Permanent Disability (TPD) Loan Discharge Nelnet is the designated servicer for Total and Permanent Disability (TPD) discharge requests. This session takes an overall look at the TPD program from both a borrower and school perspective.
Tuesday
September 23, 2014
Borrower and School Support – Nelnet’s Approach Loan servicers have the same goal you do when it comes to reducing default. This session will outline activities that the servicer utilizes and how schools can partner with servicers. We will discuss trends seen on a national level, the importance of accurate demographic information, borrower education and when it should occur, and communication strategies schools can undertake to support servicer efforts.
Wednesday
September 24, 2014
Top Ten Compliance Issues Based On Audit and Program Reviews FSA has compiled the top ten issues that result from both audit and program reviews. This session takes a look at these findings and provides examples and measures to ensure they are not an issue on your campus. We will also look at the Program Review process and talk about what is trending in that area.
Tuesday
September 30, 2014
Uncorrected Data Adjustments and other Default Rate Challenges This session takes a look at challenges/appeals that can be made to a school’s official cohort default rate. The eCDR Appeals application process and the UDA appeal is covered in depth. Timelines, benefits, players involved, and required documentation will be discussed.
Wednesday
October 1, 2014
Income Driven Repayment There are several repayment options available to student borrowers. However, unlike other options, income driven repayment plans have unique features and requirements. This session will explore IBR, ICR and Pay as You Earn repayment plans – who can qualify and how to qualify, etc. – and provide you with the knowledge necessary to assist your students find the most appropriate and affordable repayment plan.
Tuesday
October 7, 2014
Exceptional Customer Service All of us know what good service is. We know what it takes to make customers happy. But oftentimes, something happens when we go to work, and then customer service becomes a job instead of a common sense activity. This session takes a look at eight essential tips and best practices to go from good customer service to exceptional customer service. Whether you are interacting with a student, parent, or executive management, these tips can make you comfortable and capable of providing an exceptional customer service experience.
Wednesday
October 8, 2014
Financial Planning for the Rising Scholar In this session, we will take you through financial planning ideas and concepts specifically targeting your graduate student population. Resources and real-life examples will make it easy for institutions to strengthen their outreach efforts. Be part of this unique discussion as we examine the life-skills rising scholars need to be an active participant in their own financial wellness.
Tuesday
October 21, 2014
Dealing with Difficult People and Situations This is an engaging and interactive session that takes a look at proven techniques and methods that can be used when dealing with a difficult situation. Strategies will be discussed and practiced for dealing with conflict according to the situation and desired outcome.
Wednesday
October 22, 2014
Leadership Learning Moments As a leader, you will make mistakes, sometimes more times than you would like to admit. It’s part of being human and being a leader. So when you have made a mistake, what do you do? The session will cover this leadership principle: The way you respond after a mistake always determines the quality of recovery. You will be provided with tips and tools to guide you through the process of how to admit, learn, and recover with confidence.
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