In our ongoing effort to help your school increase student success, we have created a new service-oriented training series. This series, occurring every Tuesday at 2 p.m. (Eastern), explains how you can work with servicers to better assist students and how we can help improve your day-to-day activities in the office.

On Wednesdays, the Partner Solutions team offers additional financial aid officer training. The sessions, which occur at 11 a.m. and 2 p.m. (Eastern), discuss topics such as customer service, reporting, new regulations, and more.

If you can’t attend a webinar in real time, don’t worry; the recorded versions are added to our library of resources every week!

Click on one of the session times below to register; we will take it from there!

Date Description Click Time to Register
August 12, 2014
Collaborative Techniques in Default Prevention This session will focus on creating a Default Prevention Team and Action Plan. Specific aspects of team development will be addressed along with the components of the action plan. Additionally, the importance of specific steps schools should follow in their respective approaches will be discussed. A template for school use will be provided.
August 13, 2014
Managing the Moment: Conflict Resolution People have different ways of handling conflict. This session is will help you be aware of what’s going on in the moment and managing it with skill and professionalism. We will take a proactive approach to identifying your communication style and how you tend to deal with conflict. This session will also teach you how to deliver your message without losing  its meaning in these tough situations.
August 19, 2014
Using Excel to Make Data Analysis Easier Reports are available for schools from many different sources (NSLDS, servicers, school systems, etc.). Analysis of all those reports can be cumbersome and time-consuming. This session will offer some instruction and a demonstration of how to merge spreadsheets from different sources to create a comprehensive document to aid in data analysis.
August 20, 2014
Financial Literacy: Teaching Your Borrowers to Live Life Smart Does the idea of financial literacy resources compiled in an easy-to-use reference guide appeal to you? Join for this session and see how you and your borrowers can benefit from this concept. Attendees will learn what’s covered and receive this guide for use in your campus financial literacy efforts.
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